Signature Health, which operates two assisted living facilities, Signature Lifestyles in Rogersville, TN, and another in Jefferson City, TN, needed a modern safety and communications solution for residents, visitors, and staff. Facility leadership sought a comprehensive solution that would address several key operational needs. They aimed to implement a system capable of communicating directly with residents in their rooms when a call is initiated, ensuring timely and efficient interactions. Additionally, they needed a solution that could operate the paging system while staff members are on the floor, enhancing real-time communication across the facility. Improving internal staff communication was also a priority, as was the ability to answer and route incoming calls when the front desk is unmanned. Lastly, leadership required a system that could facilitate communication with visitors at the front door after hours, ensuring security and accessibility outside of standard operating times.
The facility was experiencing several communication challenges that impacted both staff efficiency and resident satisfaction. Residents often faced delays in receiving assistance due to the lack of direct in-room communication when calls were initiated. Staff members struggled to manage the paging system effectively while on the floor, leading to missed messages and slower response times. Internal communication among team members was inconsistent, creating gaps in coordination and workflow. Additionally, when the front desk was unmanned, calls frequently went unanswered or were misrouted, frustrating both residents and their families. After hours, the inability to communicate with visitors at the front door posed security concerns and made access management more difficult.
SWC conducted a thorough analysis of Signature Lifestyles’ needs and introduced neXus, a powerful yet user-friendly communication platform. neXus seamlessly integrated with the facility’s existing nurse call system, avoiding costly infrastructure upgrades. The platform provided an all-in-one solution, enabling staff to manage communications efficiently while on the move.
To maximize functionality, Signature Lifestyles equipped staff with mobile devices running the neXus app alongside their local landline provider's app. This setup streamlined call management, inter-staff communication, and direct responses to resident needs.
By enabling direct communication when a call button is pressed, neXus allows nurses to quickly assess residents' needs, respond promptly, and reduce unnecessary trips, significantly improving overall response times.
The implementation of SWC’s neXus platform at Signature Lifestyles has transformed communication within the assisted living facilities, enhancing efficiency, staff responsiveness, and overall resident care. The ability of neXus to integrate with existing investments, along with its reliable performance, has positioned Signature Lifestyles to continue delivering high-quality care with confidence.
“neXus... the technology SWC presented to us... is excellent. It is exactly what we wanted, and we have the capability to do everything we were hoping to do at our facility.”
- [Tony Greenwell, CFO, Signature Lifestyles & Silver Angels]
