Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Field Service Technician Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responds to customer's service-related issues promptly 2. Tests and documents readings for customer's systems 3. Updates customer files 4. Troubleshoots and repairs electronic components 5. Responsible for handling on-call duties. 6. Trains and instructs the customer on the proper use of the equipment 7. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 8. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Multimeter, and Impedance Meter 9. Assists with preventive maintenance of customer equipment. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Service Technician will be accountable to the Service Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years’ related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, data networks, CCTV, and sound systems preferred. Strong troubleshooting skills required. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Preferred: CAT1 Certification, NICET certification. RCDD and factory training a plus. Travel: Out-of-town travel is required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver s license. 11. Must be able to use ladders and aerial work platforms. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Field Service Technician Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responds to customer's service-related issues promptly 2. Tests and documents readings for customer's systems 3. Updates customer files 4. Troubleshoots and repairs electronic components 5. Responsible for handling on-call duties. 6. Trains and instructs the customer on the proper use of the equipment 7. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 8. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Multimeter, and Impedance Meter 9. Assists with preventive maintenance of customer equipment. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Service Technician will be accountable to the Service Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years’ related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, data networks, CCTV, and sound systems preferred. Strong troubleshooting skills required. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Preferred: CAT1 Certification, NICET certification. RCDD and factory training a plus. Travel: Out-of-town travel is required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver s license. 11. Must be able to use ladders and aerial work platforms. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Field Service Technician Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responds to customer's service-related issues promptly 2. Tests and documents readings for customer's systems 3. Updates customer files 4. Troubleshoots and repairs electronic components 5. Responsible for handling on-call duties. 6. Trains and instructs the customer on the proper use of the equipment 7. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 8. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Multimeter, and Impedance Meter 9. Assists with preventive maintenance of customer equipment. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Service Technician will be accountable to the Service Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years’ related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, data networks, CCTV, and sound systems preferred. Strong troubleshooting skills required. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Preferred: CAT1 Certification, NICET certification. RCDD and factory training a plus. Travel: Out-of-town travel is required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver s license. 11. Must be able to use ladders and aerial work platforms. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Reports to: Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer's service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 14. Full compliance with company's and customer's safety program. 15. Other duties as required or assigned by company management. Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required. 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Nurse Call Experience preferred. **RAULAND OR EXECUTONE NURSE CALL EXPERIENCE ARE PREFERRED** Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. 2. Working knowledge of communications systems is required. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. 4. Cisco and Microsoft certifications desirable. Education Requirements: Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory - formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management reserves the right to amend this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Superintendent Title: Superintendent Reports to: Operations Manager Class: Full-Time Type: Salaried, Exempt POSITION OVERVIEW: Plans, organizes directs, and controls project activities required for effective management of projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs. * Maintains current job plans and specifications. * Works with engineering department on design and drafting phases of jobs * Coordinates the procurement of materials, supplies, services, and controls timely delivery to the job site. * Prepares, manages, and executes the project installation plan. * Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. * Implements agreed changes to project scope. * Maintains construction schedule and coordinates task scheduling with other trades. * Selects and monitors the performance of subcontractors. * Keeps self, superiors, and subordinates informed of progress/status of projects. * Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. * Reviews estimate or assist in estimating projects that the company is bidding. * May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. Implements quality assurance program to continuously improve customer satisfaction. * Present a professional image of the company when speaking to customers (all levels) * Develops a relationship with the decision maker of our customer. * Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. * Responsible for customer satisfaction on projects Monitors job status and controls job costs * Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. * Assists management in monthly resource allocation forecasting. * Ensure proper job management and cost control by reviewing job financial reports. * Reviews the data required for monthly job billings with the office manager. * Monitors job reports and works with other management tools to define project problems. * Reviews timecards to analyze job performance. * Devises a plan of action to remedy job problems and implements a plan to ensure project profitability. Training and development: * Literature studies and attends seminars to stay current with regards to products, processes, and materials * Works with installers on job concepts, installation procedures, and product training for their advancement Job Closure Responsible for overseeing As-Builds Responsible for completing all paperwork, ensuring POs are completed, warranty letter is sent, and jobs are turned over to service. Job is 100% billed and revenue is taken. Job close out report is completed. Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: > Supervises: Installers Apprentices Subcontractors MINIMUM QUALIFICATIONS: Knowledge: High school education or equivalent Associate degree (2 year) or bachelor s degree (4 year) in a technical capacity is desirable. Project Management experience. IT Project + or PMP certification desired Skills and abilities: Five years of experience in engineering and installation of low voltage systems, or related field. Has a strong knowledge of engineering fundamentals, relay logic, and operations. Good subcontracting skills. Excellent written & oral communication skills required. An understanding of job financial reports and the ability to control costs in the handling of large projects. Experience with IT-related equipment (servers, databases, networking, etc.) is strongly preferred. PHYSICAL DEMANDS: Must be able to see, hear, speak and write clearly to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: Team oriented work environment The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate. Site work job conditions are like typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Purchasing Administrator Reports to: Purchasing Manager Class: Full-Time, Hourly, Full Benefit Package POSITION OVERVIEW: As a Purchasing Administrator you will be responsible for sourcing equipment, goods and services. The successful candidate will assist in strategic procurement activities across multiple categories of expenditure, search for better deals, and find more profitable suppliers. Responsibilities include, but are not limited to purchasing material, reviewing order acknowledgements, updating POs as needed, updating price lists, tracking deliveries, setting up and tracking box sales, and assisting with reporting. KEY DUTIES INCLUDE BUT ARE NOT LIMITED TO: 1. Purchasing of materials for jobs, box sales, service and consumables 2. Working with vendors/suppliers for quality goods at competitive pricing. 3. Working with warehouse personnel to use items from surplus stock when available 4. Reviewing quantity and timing of deliveries 5. Assisting in material returns and/or transfers 6. Understanding of tax requirements 7. Keeping price lists up to date and working with estimating 8. Identifying discontinued equipment for archiving and sourcing equivalent replacements 9. Maintaining delivery schedules with vendors 10. Keeping superiors informed of progress and any backorder issues 11. Maintaining all records of material flow (scanning, typing, copying, filing etc.) 12. Maintaining current knowledge of Company and Company operations, policies, and organizations. ACCOUNTABILITY: The Purchasing Administrator will be accountable to the Purchasing Manager. Secondary accountability will be to the other management team members, employees, and customers of the company. TRAVEL: Some out-of-town travel may be required. ADDITIONAL SKILLS AND ABILITIES: 1. Excellent written and verbal communication skills. 2. Experience as a Buyer or related field. 3. Knowledge of inventory and supply chain management. 4. Strong critical thinking and negotiation skills. 5. Must be responsible, self-motivated, self-starter, personable and well-organized. 6. Superior customer service skills to deal with both internal and external customers. 7. Ability to manage multiple tasks simultaneously. 8. Strong interpersonal skills; ability to work with diverse groups. 9. Proficiency with Microsoft Suite and Smartsheet, Vista also preferred. 10. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 11. Must be able to effectively handle stressful situations. 12. Must be able to read and effectively interpret general business documentation. 13. Valid and current driver’s license. Education Requirements 1. Minimum: Associate’s degree in business management, Procurement or related field. 2. Preferred: Bachelor’s degree in supply chain management, Logistics or Business Management. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 1. Assists with preventive maintenance of customer equipment 2. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 3. Full compliance with company's and customer's safety program 4. Other duties as required or assigned by company management Accountability:The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities:Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Managed Access Coordinator Reports To: Director of Service Supervises: N/A Classification: Full-time Non-Exempt Position Summary: The Managed Access Coordinator is wholly responsible for the successful management of SWC’s managed access customer portfolio. This may require regular meetings and status updates to customers and executive management, both internal to SWC and external to the stakeholders. The Managed Access Coordinator also oversees and provides direction and guidance, as required, to Internal Teams and Subcontractors, as they directly affect singular projects and the overarching impact to the managed access server platform. Essential Duties and Responsibilities: • Programming new and modification of existing access control credentials on the Managed Access Server. • Monitor downstream board connectivity, troubleshoot and help diagnose outages, dispatch service resources as required. • Generate various reports for customers as defined by their service plan, including card activity reports. • Print new Photo ID’s for customers as requested. • Program Hardware and Panels for new installations or reader additions for customers with managed access service plans. • Generate card activity count reports for quarterly billing of active managed access accounts. • Create and modify access schedules for systems as requested and needed for Holiday or special occasion exclusions. • Create and modify access levels on the managed access servers. • Create and modify badge designs. • Process and execute mobile credential requests according to the customer’s service plan. • Be available after hours for an emergency termination, building reader changes, schedule changes, and offline issue initial troubleshooting. • Promotes and adheres to the company’s core values in all areas. Other Duties and Responsibilities: • Attends scheduled company meetings. • Attends training classes held either onsite or offsite as required. • Attends industry related conferences and events. Requirements*: • Preferred prior experience or certification with Lenel, Lenel OnGuard, Avigilon ACM. • Preferred prior experience with Teamwork Desk and Smartsheet. • Must submit to and pass pre-employment drug screen and random drug screens as mandated by the Tennessee Drug Free Workplace program. • Must be able to become a registered alarm employee under the requirements of the State of Tennessee. • Must have clear and effective oral and written communication skills. • Ability to build credibility, trust and rapport with stakeholders at all levels, both within and outside of the organization. • Ability to work positively with the wide range of individuals involved in the program. • The ability to find innovative ways to resolve problems. Physical Demands: Must be able to use a phone to communicate with customers and employees via phone, text message, and/or email. Must be able to work on a computer for extended periods of time. Work Conditions: • Work is performed primarily indoors in a climate-controlled environment. *Reasonable accommodations may be made to enable individuals with disabilities to perform required tasks. Disclaimer: Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Healthcare Reports to: Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer's service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 14. Full compliance with company's and customer's safety program. 15. Other duties as required or assigned by company management. Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required. 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Warehouse - Material Handler – Hourly Reports To: Warehouse Manager 40 Hour Work Week with Benefit Package Primary Role: Ensures shipping, receiving, storage, and distribution are performed in an efficient manner. Takes precautions to protect warehouse contents against loss. Retains and reviews warehouse documents and reports. Ensures warehouse and shipping/receiving activities comply with SWC policies. Coordinates returned and repaired equipment requirements. Coordinates receiving, purchasing entries into the accounting system. Responsibilities: 1. Responsible for ensuring the quantity and quality of incoming equipment. 2. Ensure that incoming equipment is properly received, unpacked, and stored. 3. Maintain efficient inventory tracking system. 4. Maintain minimum stock orders. 5. Performs inventory counts to assure accuracy of current monitoring system. 6. Monitor the return of unused job-related inventory to vendor or stock. 7. Completes and submits warehouse documents and reports. 8. Maintain accurate list of all tools and equipment. 9. Ensures warehouse area is clean, neat, and maintained in an organized manner. 10. Stage and document equipment to allow efficient loading by field staff. 11. Performs quarterly, year-end inventory counts and variance discrepancies. 12. Tracks and maintains returns and repairs. 13. Ensures safety procedures are followed in the warehouse. 14. Other duties as required or assigned by company management. 15. Maintenance of scanning and filing on shared drive. Accountability: The Warehouse – Material Handler will be accountable to the Warehouse Manager. Secondary accountability will be to the other management, team members and customers of the company. Qualifications: The Warehouse – Material Handler shall possess a minimum of two to three years’ experience in a warehouse environment. Excellent leadership and team development skills. High School Diploma or equivalent. Above average computer skills. Strong written and verbal communication. This person must be able to manage multiple tasks simultaneously and work well with other people. Travel: Minimal, some off-site training to be performed. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills: ability to work with diverse groups. 6. Proficiency with Microsoft Suite. 7. Must be able to effectively handle stressful situations. 8. Must be able to read and effectively interpret general business documentation. 9. Valid and current driver’s license. 10. Must be able to operate a manual pallet jack and forklift Physical, Mental and Environmental Requirements: 1. Team Member is required to intermittently (25%-50%) remain stationary, move about inside or outside the office or warehouse, operate transport vehicles, ascend/descend, stoop, kneel, lift, grasp, carry, communication, detect, convey, perceive, judge and be exposed to the environment. 2. The noise level in the work environment is usually moderate. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Technical Services Representative Reports To: Technical Services Manager – HC Support Class: Full-Time Type: Salaried, Exempt Primary Role: Professional services role with emphasis on remote support of patient care server system deployments in healthcare facilities (wireless technologies phones/pagers, location systems, electronic staffing/census, and reporting systems). Primary escalation from service departments on issues that can be reviewed and/or resolved remotely. Self-managed schedule to prioritize availability for external customer support, with a secondary focus on various assigned technical tasks. Systems Support Responsibilities: 1. Primary escalation to review and coordinate on issues related to network, software, and integrations at healthcare facilities, with the expectation to fix or escalate as needed. 2. When working on issues, or when issues are escalated to other resources on the server side, coordinate all communication between the customer, local service department, and ITS for status and ticket updates. 3. Provide remote technical support for onsite technicians with network and configuration-related issues. ** Eventually, takes on-call rotation for remote support with other ITS team members. Responsibilities on Assigned Projects: 4. Works on hardware configurations for project deployments on R5 and R5K systems as assigned. 5. Coordinates status updates on assigned project tasks. 6. Reviews and adheres to SWC and manufacturer recommendations for deployment and support practices. As needed, collaborates with ITS Manager for updates of SWC standards to align with industry and manufacturer-recommended best practices. Other Responsibilities: 7. Abides by and enforces security policies consistent with SWC and customer standards. 8. Comply with all SWC and customer policies, including health and safety matters. 9. Other duties as required or assigned. Accountability: The ITS Support will be accountable to the ITS Manager for task completion on assigned projects and support tickets, as well as for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years in IT support position or related experience in information systems and technology integration. Emphasis on certifications and knowledge of specific systems: Rauland R5, RTLS (Versus, Centrak, etc.), Brekeke for telephony sip integrations. IT certifications and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 2. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 3. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 4. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 5. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer IT resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. Proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Familiar with general database implementation and Microsoft SQL Server administration. 13. General understanding of network topologies and network protocols such as TCP/IP and SIP. 14. Understands Web server administration, configuration, and integration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above 3. Experience maintaining application servers and support for application and OS troubleshooting. 4. Experience in developing and maintaining Technical Documentation and Instructions. 5. Understanding of Data Center technologies and experience with maintaining a Data Center with Disaster Recovery planning. 6. Load Balancing experience, managing limit access to other hosts, troubleshooting, and health checks. 7. SQL general, transactional, and historical experience. 8. Data Analytics experience. 9. ITIL Change management experience. 10. SIP and Brekeke (HA design) experience. Travel and Work Location: Some overnight travel may be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Technical Services Representative Reports To: Technical Services Manager – HC Support Class: Full-Time Type: Salaried, Exempt Primary Role: Professional services role with emphasis on remote support of patient care server system deployments in healthcare facilities (wireless technologies phones/pagers, location systems, electronic staffing/census, and reporting systems). Primary escalation from service departments on issues that can be reviewed and/or resolved remotely. Self-managed schedule to prioritize availability for external customer support, with a secondary focus on various assigned technical tasks. Systems Support Responsibilities: 1. Primary escalation to review and coordinate on issues related to network, software, and integrations at healthcare facilities, with the expectation to fix or escalate as needed. 2. When working on issues, or when issues are escalated to other resources on the server side, coordinate all communication between the customer, local service department, and ITS for status and ticket updates. 3. Provide remote technical support for onsite technicians with network and configuration-related issues. ** Eventually, takes on-call rotation for remote support with other ITS team members. Responsibilities on Assigned Projects: 4. Works on hardware configurations for project deployments on R5 and R5K systems as assigned. 5. Coordinates status updates on assigned project tasks. 6. Reviews and adheres to SWC and manufacturer recommendations for deployment and support practices. As needed, collaborates with ITS Manager for updates of SWC standards to align with industry and manufacturer-recommended best practices. Other Responsibilities: 7. Abides by and enforces security policies consistent with SWC and customer standards. 8. Comply with all SWC and customer policies, including health and safety matters. 9. Other duties as required or assigned. Accountability: The ITS Support will be accountable to the ITS Manager for task completion on assigned projects and support tickets, as well as for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years in IT support position or related experience in information systems and technology integration. Emphasis on certifications and knowledge of specific systems: Rauland R5, RTLS (Versus, Centrak, etc.), Brekeke for telephony sip integrations. IT certifications and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 2. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 3. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 4. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 5. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer IT resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. Proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Familiar with general database implementation and Microsoft SQL Server administration. 13. General understanding of network topologies and network protocols such as TCP/IP and SIP. 14. Understands Web server administration, configuration, and integration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above 3. Experience maintaining application servers and support for application and OS troubleshooting. 4. Experience in developing and maintaining Technical Documentation and Instructions. 5. Understanding of Data Center technologies and experience with maintaining a Data Center with Disaster Recovery planning. 6. Load Balancing experience, managing limit access to other hosts, troubleshooting, and health checks. 7. SQL general, transactional, and historical experience. 8. Data Analytics experience. 9. ITIL Change management experience. 10. SIP and Brekeke (HA design) experience. Travel and Work Location: Some overnight travel may be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Technical Services Representative Reports To: Technical Services Manager – HC Support Class: Full-Time Type: Salaried, Exempt Primary Role: Professional services role with emphasis on remote support of patient care server system deployments in healthcare facilities (wireless technologies phones/pagers, location systems, electronic staffing/census, and reporting systems). Primary escalation from service departments on issues that can be reviewed and/or resolved remotely. Self-managed schedule to prioritize availability for external customer support, with a secondary focus on various assigned technical tasks. Systems Support Responsibilities: 1. Primary escalation to review and coordinate on issues related to network, software, and integrations at healthcare facilities, with the expectation to fix or escalate as needed. 2. When working on issues, or when issues are escalated to other resources on the server side, coordinate all communication between the customer, local service department, and ITS for status and ticket updates. 3. Provide remote technical support for onsite technicians with network and configuration-related issues. ** Eventually, takes on-call rotation for remote support with other ITS team members. Responsibilities on Assigned Projects: 4. Works on hardware configurations for project deployments on R5 and R5K systems as assigned. 5. Coordinates status updates on assigned project tasks. 6. Reviews and adheres to SWC and manufacturer recommendations for deployment and support practices. As needed, collaborates with ITS Manager for updates of SWC standards to align with industry and manufacturer-recommended best practices. Other Responsibilities: 7. Abides by and enforces security policies consistent with SWC and customer standards. 8. Comply with all SWC and customer policies, including health and safety matters. 9. Other duties as required or assigned. Accountability: The ITS Support will be accountable to the ITS Manager for task completion on assigned projects and support tickets, as well as for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years in IT support position or related experience in information systems and technology integration. Emphasis on certifications and knowledge of specific systems: Rauland R5, RTLS (Versus, Centrak, etc.), Brekeke for telephony sip integrations. IT certifications and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 2. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 3. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 4. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 5. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer IT resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. Proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Familiar with general database implementation and Microsoft SQL Server administration. 13. General understanding of network topologies and network protocols such as TCP/IP and SIP. 14. Understands Web server administration, configuration, and integration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above 3. Experience maintaining application servers and support for application and OS troubleshooting. 4. Experience in developing and maintaining Technical Documentation and Instructions. 5. Understanding of Data Center technologies and experience with maintaining a Data Center with Disaster Recovery planning. 6. Load Balancing experience, managing limit access to other hosts, troubleshooting, and health checks. 7. SQL general, transactional, and historical experience. 8. Data Analytics experience. 9. ITIL Change management experience. 10. SIP and Brekeke (HA design) experience. Travel and Work Location: Some overnight travel may be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Technical Services Representative Reports To: Technical Services Manager – HC Support Class: Full-Time Type: Salaried, Exempt Primary Role: Professional services role with emphasis on remote support of patient care server system deployments in healthcare facilities (wireless technologies phones/pagers, location systems, electronic staffing/census, and reporting systems). Primary escalation from service departments on issues that can be reviewed and/or resolved remotely. Self-managed schedule to prioritize availability for external customer support, with a secondary focus on various assigned technical tasks. Systems Support Responsibilities: 1. Primary escalation to review and coordinate on issues related to network, software, and integrations at healthcare facilities, with the expectation to fix or escalate as needed. 2. When working on issues, or when issues are escalated to other resources on the server side, coordinate all communication between the customer, local service department, and ITS for status and ticket updates. 3. Provide remote technical support for onsite technicians with network and configuration-related issues. ** Eventually, takes on-call rotation for remote support with other ITS team members. Responsibilities on Assigned Projects: 4. Works on hardware configurations for project deployments on R5 and R5K systems as assigned. 5. Coordinates status updates on assigned project tasks. 6. Reviews and adheres to SWC and manufacturer recommendations for deployment and support practices. As needed, collaborates with ITS Manager for updates of SWC standards to align with industry and manufacturer-recommended best practices. Other Responsibilities: 7. Abides by and enforces security policies consistent with SWC and customer standards. 8. Comply with all SWC and customer policies, including health and safety matters. 9. Other duties as required or assigned. Accountability: The ITS Support will be accountable to the ITS Manager for task completion on assigned projects and support tickets, as well as for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years in IT support position or related experience in information systems and technology integration. Emphasis on certifications and knowledge of specific systems: Rauland R5, RTLS (Versus, Centrak, etc.), Brekeke for telephony sip integrations. IT certifications and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 2. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 3. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 4. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 5. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer IT resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. Proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Familiar with general database implementation and Microsoft SQL Server administration. 13. General understanding of network topologies and network protocols such as TCP/IP and SIP. 14. Understands Web server administration, configuration, and integration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above 3. Experience maintaining application servers and support for application and OS troubleshooting. 4. Experience in developing and maintaining Technical Documentation and Instructions. 5. Understanding of Data Center technologies and experience with maintaining a Data Center with Disaster Recovery planning. 6. Load Balancing experience, managing limit access to other hosts, troubleshooting, and health checks. 7. SQL general, transactional, and historical experience. 8. Data Analytics experience. 9. ITIL Change management experience. 10. SIP and Brekeke (HA design) experience. Travel and Work Location: Some overnight travel may be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Technical Services Representative Reports To: Technical Services Manager – HC Support Class: Full-Time Type: Salaried, Exempt Primary Role: Professional services role with emphasis on remote support of patient care server system deployments in healthcare facilities (wireless technologies phones/pagers, location systems, electronic staffing/census, and reporting systems). Primary escalation from service departments on issues that can be reviewed and/or resolved remotely. Self-managed schedule to prioritize availability for external customer support, with a secondary focus on various assigned technical tasks. Systems Support Responsibilities: 1. Primary escalation to review and coordinate on issues related to network, software, and integrations at healthcare facilities, with the expectation to fix or escalate as needed. 2. When working on issues, or when issues are escalated to other resources on the server side, coordinate all communication between the customer, local service department, and ITS for status and ticket updates. 3. Provide remote technical support for onsite technicians with network and configuration-related issues. ** Eventually, takes on-call rotation for remote support with other ITS team members. Responsibilities on Assigned Projects: 4. Works on hardware configurations for project deployments on R5 and R5K systems as assigned. 5. Coordinates status updates on assigned project tasks. 6. Reviews and adheres to SWC and manufacturer recommendations for deployment and support practices. As needed, collaborates with ITS Manager for updates of SWC standards to align with industry and manufacturer-recommended best practices. Other Responsibilities: 7. Abides by and enforces security policies consistent with SWC and customer standards. 8. Comply with all SWC and customer policies, including health and safety matters. 9. Other duties as required or assigned. Accountability: The ITS Support will be accountable to the ITS Manager for task completion on assigned projects and support tickets, as well as for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years in IT support position or related experience in information systems and technology integration. Emphasis on certifications and knowledge of specific systems: Rauland R5, RTLS (Versus, Centrak, etc.), Brekeke for telephony sip integrations. IT certifications and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 2. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 3. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 4. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 5. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer IT resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. Proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Familiar with general database implementation and Microsoft SQL Server administration. 13. General understanding of network topologies and network protocols such as TCP/IP and SIP. 14. Understands Web server administration, configuration, and integration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above 3. Experience maintaining application servers and support for application and OS troubleshooting. 4. Experience in developing and maintaining Technical Documentation and Instructions. 5. Understanding of Data Center technologies and experience with maintaining a Data Center with Disaster Recovery planning. 6. Load Balancing experience, managing limit access to other hosts, troubleshooting, and health checks. 7. SQL general, transactional, and historical experience. 8. Data Analytics experience. 9. ITIL Change management experience. 10. SIP and Brekeke (HA design) experience. Travel and Work Location: Some overnight travel may be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Technical Services Representative Reports To: Technical Services Manager – HC Support Class: Full-Time Type: Salaried, Exempt Primary Role: Professional services role with emphasis on remote support of patient care server system deployments in healthcare facilities (wireless technologies phones/pagers, location systems, electronic staffing/census, and reporting systems). Primary escalation from service departments on issues that can be reviewed and/or resolved remotely. Self-managed schedule to prioritize availability for external customer support, with a secondary focus on various assigned technical tasks. Systems Support Responsibilities: 1. Primary escalation to review and coordinate on issues related to network, software, and integrations at healthcare facilities, with the expectation to fix or escalate as needed. 2. When working on issues, or when issues are escalated to other resources on the server side, coordinate all communication between the customer, local service department, and ITS for status and ticket updates. 3. Provide remote technical support for onsite technicians with network and configuration-related issues. ** Eventually, takes on-call rotation for remote support with other ITS team members. Responsibilities on Assigned Projects: 4. Works on hardware configurations for project deployments on R5 and R5K systems as assigned. 5. Coordinates status updates on assigned project tasks. 6. Reviews and adheres to SWC and manufacturer recommendations for deployment and support practices. As needed, collaborates with ITS Manager for updates of SWC standards to align with industry and manufacturer-recommended best practices. Other Responsibilities: 7. Abides by and enforces security policies consistent with SWC and customer standards. 8. Comply with all SWC and customer policies, including health and safety matters. 9. Other duties as required or assigned. Accountability: The ITS Support will be accountable to the ITS Manager for task completion on assigned projects and support tickets, as well as for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years in IT support position or related experience in information systems and technology integration. Emphasis on certifications and knowledge of specific systems: Rauland R5, RTLS (Versus, Centrak, etc.), Brekeke for telephony sip integrations. IT certifications and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 2. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 3. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 4. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 5. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer IT resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. Proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Familiar with general database implementation and Microsoft SQL Server administration. 13. General understanding of network topologies and network protocols such as TCP/IP and SIP. 14. Understands Web server administration, configuration, and integration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above 3. Experience maintaining application servers and support for application and OS troubleshooting. 4. Experience in developing and maintaining Technical Documentation and Instructions. 5. Understanding of Data Center technologies and experience with maintaining a Data Center with Disaster Recovery planning. 6. Load Balancing experience, managing limit access to other hosts, troubleshooting, and health checks. 7. SQL general, transactional, and historical experience. 8. Data Analytics experience. 9. ITIL Change management experience. 10. SIP and Brekeke (HA design) experience. Travel and Work Location: Some overnight travel may be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Account Executive - Healthcare Healthcare Account Executive Reports To: Director of Healthcare Sales Status: Full-Time | Exempt | Base Salary + Commission Position Overview South Western Communications (SWC), a nationally recognized healthcare technology integrator and one of the nation's leading Rauland Nurse Call distributors, is seeking a highly motivated, results-driven Healthcare Account Executive to drive aggressive growth throughout assigned healthcare markets. This is a hunter-first sales role focused on identifying, developing, and closing new business opportunities while expanding strategic relationships within existing accounts. The ideal candidate thrives on competition, enjoys opening doors that others cannot, and possesses the persistence, resilience, and discipline required to consistently exceed sales targets. The Healthcare Account Executive will be responsible for generating demand, creating opportunities, leading complex healthcare technology sales cycles, and helping healthcare organizations improve patient care, staff communication, safety, workflow efficiency, and operational outcomes through innovative technology solutions. Success in this role requires a proactive salesperson who is comfortable engaging C-suite executives, nursing leadership, IT leadership, facilities teams, security stakeholders, and operational decision-makers across healthcare systems. Primary Responsibilities Performance Expectations • Consistently exceed assigned revenue and gross margin goals. • Maintain a robust sales pipeline capable of supporting future growth objectives. • Demonstrate a relentless pursuit of new business opportunities. • Develop executive-level relationships throughout assigned healthcare systems. • Drive measurable market share expansion. • Maintain high levels of customer satisfaction and professional credibility. • Operate with a strong sense of ownership, urgency, and accountability. Required Qualifications • Bachelor's degree in Business, Healthcare Administration, Marketing, Communications, Engineering, or related field, or equivalent experience. • Minimum 5 years of successful healthcare technology sales experience. • Proven track record of exceeding sales quotas and revenue objectives. • Demonstrated success selling complex solutions involving multiple stakeholders and long sales cycles. • Experience prospecting and developing net-new business opportunities. • Strong presentation, negotiation, communication, and relationship-building skills. • Experience utilizing Microsoft Dynamics, Salesforce, or similar CRM platforms. • Valid driver's license and ability to travel extensively throughout the assigned territory and assigned meetings. Preferred Qualifications Experience selling to CNOs, CIOs, Clinical Leadership Teams, IT Departments, Security Directors, Facilities Leadership, and Healthcare Executives. Experience with Rauland Technologies, Clinical Communication & Collaboration (CC&C), Nurse Call Systems, RTLS Solutions, Workflow Automation, Security Technologies, Audio Visual Systems, Enterprise Software Platforms, and Integrated Healthcare Technologies. Personal Attributes • A true hunter who enjoys winning new business. • Highly competitive and motivated by achieving ambitious goals. • Self-directed and accountable for results. • Resilient when facing setbacks and objections. • Comfortable engaging executive-level decision makers. • Organized and disciplined in managing a complex sales pipeline. • Curious, coachable, and committed to continuous improvement. • Skilled at balancing relationship-building with closing business. • Passionate about helping healthcare organizations improve patient and caregiver outcomes. Why Join SWC • Represent one of the most respected healthcare technology integrators in the industry. • Sell market-leading solutions that directly impact patient care and staff efficiency. • Work alongside experienced healthcare sales, engineering, and project delivery teams. • Competitive compensation structure with significant upside for high performers. • Opportunity to build long-term customer partnerships while driving meaningful growth. This role is designed for a sales professional who wakes up every day focused on creating opportunities, winning business, and outperforming expectations. The Healthcare Account Executive is expected to be a market-maker, relationship-builder, and revenue producer who embodies SWC's commitment to growth, innovation, and customer success. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.