Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Project Manager Reports to: Regional Manager Class: Full-Time, Salaried, Exempt POSITION OVERVIEW: Plans, organizes directs, and controls project activities required for effective management of projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 1. Plans and schedules, installation, and subcontracting activities on large and/or complex systems or service installed jobs. 2. Maintains current job plans and specifications. 3. Works with engineering department on design and drafting phases of jobs. 4. Coordinates the procurement of materials, supplies, services, and controls timely delivery to the job site. 5. Prepares, manages, and executes the project installation plan. 6. Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. 7. Implements agreed changes to project scope. 8. Maintains construction schedule and coordinates task scheduling with other trades. 9. Selects and monitors the performance of subcontractors. Keeps self, superiors, and subordinates informed of progress/status of projects. 10. Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. 11. Reviews estimate or assist in estimating projects that the company is bidding. 12. May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. 13. Implements quality assurance program to continuously improve customer satisfaction. 14. Present a professional image of the company when speaking to customers (all levels). 15. Develops a relationship with the decision maker of our customer. Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. 16. Responsible for customer satisfaction on projects. 17. Monitors job status and controls job costs. 18. Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. 19. Assists management in monthly resource allocation forecasting. Ensure proper job management and cost control by reviewing job financial reports. 20. Reviews the data required for monthly job billings with the office manager. 21. Monitors job reports and works with other management tools to define project problems. 22. Reviews timecards to analyze job performance. 23. Devises a plan of action to remedy job problems and implements a plan to ensure project profitability. Training and development: 1. Literature studies and attend seminars to stay current with regards to products, processes, and materials. 2. Works with installers on job concepts, installation procedures, and product training for their advancement. Job Closure 1. Responsible for overseeing As-Builds. 2. Responsible for completing all paperwork, ensuring POs are completed, warranty letter is sent, and jobs are turned over to service. 3. Job is 100% billed and revenue is taken. 4. Job close out report is completed. 5. Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: Supervises Installers, Apprentices and Subcontractors. MINIMUM QUALIFICATIONS: Knowledge: 1. High school education or equivalent. 2. Associate degree (2 year) or bachelor s degree (4 year) in a technical capacity is desirable. 3. Project Management experience. IT Project + or PMP certification desired Skills and abilities: 1. Five years of experience in engineering and installation of low voltage systems, or related field. 2. Strong knowledge of engineering fundamentals, relay logic, and operations. Good subcontracting skills. 3. Excellent written & oral communication skills required. 4. An understanding of job financial reports and the ability to control costs in the handling of large projects. 5. Experience with IT-related equipment (CCTV/Intercom/Access Control/ Safety & Security) is strongly preferred. PHYSICAL DEMANDS: Must be able to see, hear, speak and write clearly to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: • Team oriented work environment. • The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate. • Site work conditions are like typical construction projects. • Some out of travel may be required. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Project Manager - Field Operations Reports to: Operations Manager Full-Time, Salaried with benefit package that includes 401k POSITION OVERVIEW: Plans, organizes, directs, and controls project activities required for effective management of detention projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs; * Maintains current job plans and specifications. * Works with engineering department on design and drafting phases of jobs. * Coordinates the procurement of materials, supplies, services, and controls timely delivery to job site. * Prepares, manages, and executes the project installation plan. * Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. * Implements agreed changes to project scope. * Maintains construction schedule and coordinates task scheduling with other trades. * Selects and monitors the performance of subcontractors. * Keeps self, superiors, and subordinates informed of progress/status of projects. * Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. * Reviews estimate or assist in estimating projects that the company is bidding. * May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. Implements quality assurance program to continuously improve customer satisfaction; * Present a professional image of company when speaking to customers. (all levels) * Develops a relationship with the decision maker of our customer. * Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. * Responsible for customer satisfaction on projects. Monitors job status and controls job costs; * Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. * Assists management in monthly resource allocation forecasting. * Ensures proper job management and cost control by reviewing job financial reports. * Reviews the data required for monthly job billings with the office manager. * Monitors job reports and works with other management tools to define project problems. * Reviews time cards to analyze job performance. * Devises a plan of action to remedy job problems and implements plan to ensure project profitability. Training and development; * Studies literature and attends seminars to stay current with regards to products, processes, and materials. * Works with installers on job concepts, installation procedures, and product training for their advancement. Job Closure; * Responsible for overseeing as-builds. * Responsible for completing all paperwork, ensure PO's are completed, warranty letter is sent, and jobs are turned over to service. * Job is 100% billed and revenue is taken. * Job close out report is completed. * Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: Supervises Installers, Apprentices and Subcontractors. MINIMUM QUALIFICATIONS: * High school education or equivalent * Associates degree (2 year) or Bachelor degree (4 year) in a technical capacity is desirable * Project Management experience. IT Project + or PMP certification desired SKILLS AND ABILITIES: * 5 years of experience in the engineering and installation of low voltage systems, audio systems (analog/digital), IP video systems, programmable logic control systems, computer networking or related field. * Strong knowledge of engineering fundamentals, relay logic, and operations. * Good subcontracting skills. * Excellent written & oral communication skills required. * An understanding of job financial reports and the ability control costs in the handling of large projects. * Experience with IT related equipment (servers, databases, networking, etc) is strongly preferred. PHYSICAL DEMANDS: * Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: * Team oriented work environment. * The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate. * Site work job conditions are similar to typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Project Manager - Field Operations Reports to: Operations Manager Full-Time, Salaried with benefit package that includes 401k POSITION OVERVIEW: Plans, organizes, directs, and controls project activities required for effective management of detention projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs; * Maintains current job plans and specifications. * Works with engineering department on design and drafting phases of jobs. * Coordinates the procurement of materials, supplies, services, and controls timely delivery to job site. * Prepares, manages, and executes the project installation plan. * Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. * Implements agreed changes to project scope. * Maintains construction schedule and coordinates task scheduling with other trades. * Selects and monitors the performance of subcontractors. * Keeps self, superiors, and subordinates informed of progress/status of projects. * Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. * Reviews estimate or assist in estimating projects that the company is bidding. * May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. Implements quality assurance program to continuously improve customer satisfaction; * Present a professional image of company when speaking to customers. (all levels) * Develops a relationship with the decision maker of our customer. * Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. * Responsible for customer satisfaction on projects. Monitors job status and controls job costs; * Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. * Assists management in monthly resource allocation forecasting. * Ensures proper job management and cost control by reviewing job financial reports. * Reviews the data required for monthly job billings with the office manager. * Monitors job reports and works with other management tools to define project problems. * Reviews time cards to analyze job performance. * Devises a plan of action to remedy job problems and implements plan to ensure project profitability. Training and development; * Studies literature and attends seminars to stay current with regards to products, processes, and materials. * Works with installers on job concepts, installation procedures, and product training for their advancement. Job Closure; * Responsible for overseeing as-builds. * Responsible for completing all paperwork, ensure PO's are completed, warranty letter is sent, and jobs are turned over to service. * Job is 100% billed and revenue is taken. * Job close out report is completed. * Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: Supervises Installers, Apprentices and Subcontractors. MINIMUM QUALIFICATIONS: * High school education or equivalent * Associates degree (2 year) or Bachelor degree (4 year) in a technical capacity is desirable * Project Management experience. IT Project + or PMP certification desired SKILLS AND ABILITIES: * 5 years of experience in the engineering and installation of low voltage systems, audio systems (analog/digital), IP video systems, programmable logic control systems, computer networking or related field. * Strong knowledge of engineering fundamentals, relay logic, and operations. * Good subcontracting skills. * Excellent written & oral communication skills required. * An understanding of job financial reports and the ability control costs in the handling of large projects. * Experience with IT related equipment (servers, databases, networking, etc) is strongly preferred. PHYSICAL DEMANDS: * Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: * Team oriented work environment. * The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate. * Site work job conditions are similar to typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Monitored Services Coordinator Reports to: Director of Service Class: Full-Time Type: Hourly Position Summary: The Monitored Services Coordinator plays a critical role in ensuring the integrity, accuracy, and responsiveness of monitored accounts. This position is responsible for overseeing the lifecycle of monitored accounts—from creation and setup to ongoing supervision and modification. The Monitored Services Coordinator serves as a key liaison between technical teams and customers, ensuring that all monitored services are configured correctly and maintained to the highest standards. Key Responsibilities: 1. Account Creation & Setup Monitoring: • Verify and validate new monitored account setups. • Ensure all required data and configurations are accurately entered into monitoring systems. • Coordinate with installation teams to confirm communicator programming and connectivity. 2. Account Supervision Monitoring: • Regularly auditing active accounts for proper supervision settings. • Identify and resolve discrepancies or missing supervision parameters. • Monitor system alerts and escalate issues as needed. • Daily check-ins on accounts and customer calls regarding overnight signals and missed test events. 3. Account Modifications & Changes: • Process and track changes to monitored accounts, including zone updates, contact changes, and service level adjustments. • Ensure all modifications are documented and implemented correctly. • Deactivation of monitored accounts when systems are placed out of service. 4. Communicator Programming: • Assist with or oversee the programming of communicators for new and existing accounts. • Troubleshoot communication issues and coordinate with technical support when necessary. 5. Security System User Code Management: • Handle user code changes and updates for remote managed systems. • Maintain secure records of user access levels and permissions. 6. Customer Support: • Provide responsive and knowledgeable support to customers regarding their monitored accounts. • Address inquiries related to account setup, changes, and troubleshooting. • Educate customers on best practices for maintaining their monitored systems. Qualifications: High school diploma or equivalent. Experience in security monitoring, alarm systems, or technical support is highly desirable. Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Familiarity with communicator programming and alarm panel systems is a plus. Proficiency in using monitoring software. Working Conditions: Office-based with occasional remote support capabilities. May require occasional after-hours support depending on customer needs or system alerts. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Alarm Technician II Reports To: Project Manager or designated Operations Manager Supervises: None; provides technical guidance and training to junior personnel Classification: Full-Time, Hourly/Non-Exempt Career Level: Fully Qualified/Journey-Level Technician Position Summary Fire Alarm Technician II independently performs the installation, programming, testing, troubleshooting, inspection, and maintenance of commercial fire alarm and life-safety systems. This position understands the complete installation process—from backboxes and cable installation through device installation, programming, testing, customer training, and project closeout. The Fire Alarm Technician II completes small installations and system additions with minimal supervision, coordinates effectively with other trades, and provides technical guidance and hands-on training to junior technicians. Essential Duties and Responsibilities • Install, inspect, test, troubleshoot, service, and maintain commercial fire alarm and life-safety systems. • Read and interpret blueprints, CAD-generated drawings, riser diagrams, wiring diagrams, specifications, submittals, sequence-of-operations documents, and manufacturer instructions. • Identify fire alarm symbols, device types, wiring requirements, circuit types, and installation details. • Perform the complete installation sequence, including: ◦ Backbox and pathway coordination ◦ Cable installation, support, identification, and testing ◦ Device and equipment mounting ◦ Cable termination and panel connections ◦ Basic system programming ◦ System troubleshooting and testing ◦ Customer training and project closeout • Independently complete small fire alarm projects, tenant improvements, system additions, device replacements, and similar assignments with minimal supervision. • Perform basic or limited programming on supported fire alarm panels, including Edwards, Silent Knight, Fire-Lite, and other manufacturer platforms used by SWC. • Troubleshoot ground faults, opens, shorts, communication failures, device issues, notification appliance circuit problems, signaling-line circuit problems, and other common system conditions. • Use multimeters and other approved testing equipment to diagnose system and circuit issues. • Coordinate daily work with electrical contractors, general contractors, project managers, customers, inspectors, and other trades. • Review field conditions and promptly communicate drawing conflicts, scope questions, material needs, schedule concerns, and potential change-order conditions. • Complete testing documentation, Records of Completion, inspection records, point lists, redlines, as-built information, and other required closeout documentation. • Provide system and panel training to customers and end users. • Maintain accurate time, labor, material, inventory, service-ticket, and project records. • Provide hands-on training and technical guidance to Fire Alarm Technician I employees and installation assistants. • Monitor the quality of assigned work and provide constructive feedback to junior personnel. • Verify that assigned work complies with project documents, manufacturer requirements, applicable codes, company quality standards, and customer expectations. • Follow and reinforce SWC, customer, and job-site safety policies and procedures. • Participate in continuing education, manufacturer training, and professional-development activities. • Demonstrate SWC’s core values of safety, integrity, respect for people, customer focus, continuous improvement, and community involvement. • Perform other duties as assigned. Education, Experience, and Training • High school diploma or GED strongly preferred. • Typically, three or more years of progressively responsible fire alarm, low-voltage, electrical, or closely related field experience. • Demonstrated ability to independently install cable, panels, power supplies, initiating devices, notification appliances, modules, and related fire alarm components. • Demonstrated ability to complete small projects and system additions with minimal supervision. • OSHA 30-Hour Construction Outreach Training course completion card required or must be obtained within the timeframe established by SWC. • NICET Fire Alarm Systems Level II preferred. Progress toward Level II may be included in the employees’ development plan. • Relevant manufacturer training or certification preferred. • Applicable state or local licenses or registrations must be obtained when required for the assigned work or location. Experience ranges are general guidelines. Placement and advancement are based on demonstrated proficiency, job performance, certifications, business needs, and successful completion of SWC’s applicable competency requirements. Knowledge, Skills, and Abilities • Working knowledge of low-voltage DC circuits, basic electronics, and fire alarm system operation. • Ability to independently read and apply fire alarm construction documents. • Ability to identify fire alarm symbols, wiring methods, devices, and circuit requirements. • Working knowledge of the complete fire alarm installation process. • Proficiency in installing fire alarm cables, devices, panels, and related equipment. • Working knowledge of fire alarm programming and system testing. • Proficiency using multimeters and other appropriate testing equipment. • Strong troubleshooting, analytical, and problem-solving skills. • Ability to plan and complete smaller assignments with minimal supervision. • Ability to communicate professionally with customers, contractors, inspectors, and internal team members. • Ability to train and support junior employees. • Good organization, documentation, and time-management skills. • Ability to manage multiple tasks and adjust to changing priorities. • Basic proficiency with computers, mobile applications, email, and electronic project documentation. • Valid driver’s license and acceptable driving record when driving is an essential function of the position. Accountability Fire Alarm Technician II is accountable to the Project Manager or designated Operations Manager. Secondary accountability is to other management team members, employees, customers, and project partners. This position provides technical guidance and training but does not have formal authority to hire, discipline, terminate, or complete employee performance evaluations unless those responsibilities are separately assigned in writing. Travel Local travel to customers and project locations is required. Out-of-town or overnight travel may be required. Physical, Mental, and Environmental Requirements The employee must be able to perform the following essential functions, with or without reasonable accommodation: • Stand, walk, sit, bend, stoop, kneel, crouch, reach, climb, balance, grasp, and use hands and fingers throughout the workday. • Lift and carry tools, materials, and equipment weighing up to 50 pounds. • Climb and work from ladders and approved aerial work platforms. • Work above ceilings and in active construction areas. • Safely operate hand tools, power tools, testing equipment, ladders, and aerial work platforms. • Distinguish wire colors, device indicators, labels, and other visual information necessary to perform the work safely. • Communicate effectively in person, by telephone, and through electronic communication. • Work indoors and outdoors in environments that may include dust, noise, temperature changes, uneven surfaces, and other construction-related conditions. • Maintain attention to detail and exercise sound judgment while managing changing priorities and deadlines. Advancement Advancement to Senior Fire Alarm Technician is not automatic based on length of service. Advancement is based on sustained job performance, demonstrated competency at the senior level, completion of required safety and technical training, programming proficiency, leadership ability, documentation quality, customer service, and current business needs. This job description does not list every duty of the position. Employees may be assigned other duties and responsibilities based on business needs. Management may revise this job description at any time. This job description is not a contract of employment. Job Description Notice This job description summarizes the position’s principal duties and requirements. It is not an employment contract or a complete list of all responsibilities. SWC may assign other related duties and revise the position as business needs change, consistent with applicable law. Employees are expected to perform the essential functions of their positions, with or without reasonable accommodation. SWC considers requests for reasonable accommodation in accordance with applicable law. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

TECHNICIAN – HEALTHCARE JOB DESCRIPTION Reports to: Project Manager Class: Full-Time, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Nurse Call Experience preferred. **RAULAND OR EXECUTONE NURSE CALL EXPERIENCE ARE PREFERRED** Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. 2. Working knowledge of communications systems is required. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. 4. Cisco and Microsoft certifications desirable. Education Requirements: Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory - formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management reserves the right to amend this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO/m/f/d/v Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 (SWC - Operations) Reports to: Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer's service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 14. Full compliance with company's and customer's safety program. 15. Other duties as required or assigned by company management. Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required. 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Project Manager (SWC - Operations) POSITION OVERVIEW The Project Manager is responsible for planning, organizing, directing, and controlling all project activities to ensure effective and profitable project delivery. A primary focus is placed on proactive customer communication, ensuring customer satisfaction throughout the project lifecycle, and delivering solutions that meet or exceed client expectations. This role supervises labor and sub-contractors and utilizes financial reports, contracts, and management tools to drive project success. The Project Manager is also responsible for developing employees, managing quality, and ensuring that all customer and project requirements are met. KEY DUTIES & RESPONSIBILITIES Project Planning & Delivery • Develop comprehensive project plans and schedules for engineering, installation, and subcontracting activities, ensuring alignment with customer requirements and expectations. • Maintains up-to-date job plans and specifications, collaborating with engineering teams during design and drafting phases. • Coordinates procurement and ensures timely delivery of all materials, supplies, and services. • Prepares, manages, and executes detailed project installation plans, regularly updating customers on progress and addressing any changes to scope, schedule, or deliverables. • Implements and communicates agreed-upon changes to project scope with all stakeholders, ensuring transparency and customer buy-in. • Maintains construction schedules, coordinates with other trades, and selects and monitors subcontractor performance to uphold quality and client standards. • Keeps all project stakeholders, especially customers, informed of project status, issues, and resolutions through regular updates and documented communications. • Maintains comprehensive digital records for all aspects of the project, facilitating clear communication and accountability. Customer Communication & Satisfaction • Champions a customer-centric approach, acting as the primary point of contact for clients throughout the project lifecycle. • Establishes and nurtures strong relationships with client decisionmakers, understanding their priorities and proactively addressing concerns. • Conducts regular site walks with customers, providing clear, documented updates on project status, installation quality, and next steps. • Implements a robust quality assurance program designed to continuously improve customer satisfaction and project outcomes. • Ensure prompt response to customer inquiries, feedback, and change requests, always maintaining a professional and solutions-oriented demeanor. • Drives customer satisfaction by ensuring projects are completed on time, within scope, and to agreed quality standards. Project Financial Management & Reporting • Monitors job status and controls job costs through detailed analysis of labor, material, and resource requirements. • Provides accurate and timely data for monthly resource allocation and job billing. • Utilizes management tools to identify and resolve project issues, ensuring financial targets and customer satisfaction goals are met. • Reviews and approves timecards, estimates, and job performance metrics to ensure alignment with project objectives. Team Development & Training • Fosters a culture of continuous improvement and customer focus among installation teams. • Organizes and delivers training on job concepts, installation procedures, and customer service best practices. • Encourages ongoing professional development through literature reviews and seminars. Project Closeout & Handover • Oversee completion of As-Builts and ensure all project documentation is finalized. • Ensures all purchase orders are complete, warranty letters are issued, and jobs are handed over to service teams successfully. • Confirms that projects are 100% billed, all deliverables are met, and clients are satisfied with final outcomes. • Prepares comprehensive job closeout reports and facilitates a smooth transition for ongoing customer support and training. SUPERVISORY DUTIES • Directly supervises installers, apprentices, and subcontractors, providing guidance and support to ensure high-quality project delivery and customer satisfaction. MINIMUM QUALIFICATIONS Knowledge: • High school diploma required; Associate’s or Bachelor’s degree preferred. • Project Management experience; PMP or IT Project+ certification desirable. • Relevant technical certifications (e.g., NICET, Edwards) preferred. Skills & Abilities: • Minimum five years’ experience in engineering and installation of low voltage or related systems. • Exceptional written and oral communication skills with a proven track record of engaging customers and ensuring their satisfaction. • Strong organizational, subcontracting, and financial management skills. • Experience with IT-related equipment and systems preferred. PHYSICAL DEMANDS • Must be able to see, hear, speak, and write clearly to facilitate effective communication with employees and customers. • Manual dexterity required for equipment operation and occasional lifting. WORK ENVIRONMENT • Team-oriented, professional work environment. • Office and site conditions typical of construction projects. • • Job Description Notice: This job description summarizes the position’s primary duties and requirements. It is not an employment contract or an exhaustive list of responsibilities. SWC reserves the right to modify job duties and assign other related responsibilities as business needs change, consistent with applicable law. Employees are expected to perform the essential functions of their positions, with or without reasonable accommodation. SWC considers and provides reasonable accommodation in accordance with applicable law. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Education Account Executive Reports To: Director of Education Sales Status: Full-Time | Exempt | Base Salary + Commission Position Overview South Western Communications (SWC), a nationally recognized technology integrator serving K–12 education and public sector organizations, is seeking a highly motivated and results-driven Education Account Executive to drive growth across assigned markets. This is a hunter-focused sales role responsible for identifying, developing, and closing new business opportunities, while strategically expanding relationships within existing school districts and education partners. The ideal candidate thrives in a competitive environment, excels at opening doors within complex organizations, and demonstrates the persistence, resilience, and discipline required to consistently exceed sales targets. The Account Executive leads complex, multi-stakeholder sales cycles within K–12 environments, helping school districts enhance campus safety, communication, operational efficiency, and student experience through integrated technology solutions. Success in this role requires a proactive, self-directed professional who can effectively engage district leadership and key decision-makers, including Superintendents, CIOs/CTOs, Technology Directors, Facilities Leaders, Safety and Security stakeholders, and administrative teams. The ideal candidate understands education funding constraints, planning cycles, and stakeholder alignment, and can navigate these dynamics to deliver impactful outcomes for school communities. Performance Expectations • Consistently exceed assigned revenue and gross margin targets. • Maintain a healthy, forward-looking sales pipeline aligned to growth objectives. • Demonstrate a relentless focus on new business development. • Build and sustain executive-level relationships across assigned territory. • Expand SWC’s market share within K–12 education. • Maintain high levels of customer satisfaction and trust. • Operate with a strong sense of ownership, urgency, and accountability. Qualifications, Experience & Skills Education & Professional Experience • Bachelor’s degree in business, Marketing, Communications, Engineering, or a related field; or equivalent professional experience. • Minimum of five (5) years of successful sales experience with a consistent record of achieving or exceeding quotas. • Proven success selling complex, multi-solution offerings involving multiple stakeholders and extended sales cycles. • Demonstrated ability to prospect, develop, and close net-new business opportunities. Core Competencies • Excellent communication, presentation, and negotiation skills. • Strong ability to build and maintain long-term client relationships. • Understanding of sales lifecycle processes, including marketing alignment and project coordination. • Ability to collaborate across cross-functional teams in dynamic environments. • Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously. • High level of professionalism, accountability, and self-motivation. • Customer-focused mindset with a commitment to delivering exceptional service. • Ability to interpret business documentation and apply it effectively. • Composure and effectiveness in high-pressure situations. Technical Skills • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Experience with CRM platforms such as Microsoft Dynamics, Salesforce, or similar systems. Preferred Experience • Experience selling into K–12 school districts, particularly at the district level. • Experience working with education technology leaders (CIOs, CTOs, Technology Directors). • Background in selling integrated or bundled technology solutions. • Expertise in one or more of the following: ◦ A/V Technology ◦ Software Solutions ◦ Integrated Systems Additional Requirements • Valid driver’s license. • Ability and willingness to travel extensively within the assigned territory. Physical, Mental & Environmental Requirements • Ability to stand, walk, sit, and use hands and fingers for extended periods. • Occasional lifting of up to 50 pounds. • Ability to reach, grasp, and carry materials. • Work environment noise level is typically moderate. • Primarily indoor work with occasional outdoor activity in varying weather conditions. Personal Attributes • Highly competitive and motivated by achieving ambitious goals. • Self-directed with a strong sense of ownership and accountability. • Resilient when facing challenges, objections, and setbacks. • Organized and disciplined in managing a complex sales pipeline. • Curious, coachable, and committed to continuous improvement. • Effective at balancing relationship-building with closing business. • Passionate about helping school districts create safe, efficient, and engaging learning environments. Why Join SWC • Represent a trusted leader in K–12 technology integration. • Deliver solutions that directly improve school safety, communication, and student outcomes. • Collaborate with experienced education sales, engineering, and project delivery teams. • Competitive compensation with significant performance-based upside. • Opportunity to build long-term partnerships while driving measurable impact in education. Role Summary This role is ideal for a sales professional to create opportunities, win business, and outperform expectations. The Education Account Executive serves as a market builder, relationship leader, and revenue producer, embodying SWC’s commitment to growth, innovation, and customer success within the education sector. • Job Description Notice: This job description summarizes the position’s primary duties and requirements. It is not an employment contract or an exhaustive list of responsibilities. SWC reserves the right to modify job duties and assign other related responsibilities as business needs change, consistent with applicable law. Employees are expected to perform the essential functions of their positions, with or without reasonable accommodation. SWC considers and provides reasonable accommodation in accordance with applicable law. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Data Communications Technician Status- Part-time Why SWC? SWC combines the stability and resources of a large organization with the culture of a close-knit team. We believe people thrive when they are valued, supported, and given opportunities to grow. Healthcare technology is one of the fastest-growing sectors in the low-voltage industry, creating meaningful opportunities for long-term career development. At SWC, technicians can advance into Senior Technician, Lead Technician, Project Leadership, and other technical or operational roles across the organization. When you join SWC, you're not just joining a company, you're becoming part of a team that takes pride in its work, supports one another, and is committed to delivering quality results. Whether you're an experienced technician looking to expand your skill set, take on greater responsibility, or grow your career within a rapidly evolving industry, SWC offers the opportunity to develop professionally while working alongside a supportive and skilled team. What You'll Do • Install nurse call devices and associated system components • Route, support, label, and manage low-voltage cabling • Troubleshoot nurse call devices, wiring, and communication issues • Perform system testing, inspections, and commissioning activities • Read blueprints, floor plans, and wiring diagrams • Complete project and service documentation • Train customers on proper system operation • Support service calls and scheduled maintenance activities • Participate in scheduled on-call support rotations Preferred Experience • Cable routing and cable management • Device installation and troubleshooting • Reading blueprints and construction drawings • Commercial construction and renovation environments • Customer-facing service work • Testing and troubleshooting low-voltage systems • Independent field work and project execution What We're Looking For We're seeking motivated technicians who take pride in quality workmanship, enjoy solving complex challenges, and are committed to delivering exceptional results. The ideal candidate is dependable, detail-oriented, and eager to continue developing their technical expertise while building a long-term career in the healthcare technology industry. Successful candidates often have experience in one or more of the following areas: • Structured Cabling • Data Cabling • Low-Voltage Installation • Telecommunications • Network Infrastructure • Security & CCTV Systems • Fire Alarm Systems • Commercial Construction Technology Preferred qualifications include: • 3+ years of relevant field experience • Valid driver's license with an acceptable driving record • Strong communication and customer service skills • Ability to work independently and collaboratively as part of a team • Ability to lift up to 50 pounds and work safely in active healthcare and construction environments South Western Communications (SWC) reserves the right to modify, amend, or discontinue any part of this job description at any time to respond to business needs, market conditions, or operational changes. Employment with SWC is at will and may be terminated by either the employee or the company at any time, with or without cause or notice. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.