Inter-Tel Presence Management Applications
Inter-Tel Presence Management Applications simplify how, when, where and on what devices your associates wish to communicate. These tools allow others to gain visibility into a user’s situation, so they become more aware of key information, such as availability and location.
Additionally, Presence tools facilitate communication between individuals and groups, customers, clients and vendors who may be geographically dispersed. Inter-Tel Presence solutions that bridge this gap between the enterprise and its resources so communications can occur in a more streamlined manner include:
- Unified Communicator® software, a communications management tool with powerful features such as routing rules, presence management options, personalized call handling, customized greeting, call history, consolidated contacts, and more.
- Connection Assistant®, a workgroup tool that provides enhanced call handling, flexible programming of extensions, screen-pops of frequently used applications, and more.
- Enterprise® Instant Messaging, a secure enterprise IM solution that enables files and images to be attached to chat sessions, and the ability for associates to view the online status of others.
- Telephony Manager, a Microsoft® CRM tool integrated with Inter-Tel’s voice platforms via the OAI interface that allows you to initiate, manage and track telephone conversations directly from MSCRM, view contact and account information, and share information across departments.
- Attendant Console software, a unique user-friendly interface that allows employees to view the real-time status of associates for efficient call processing.
