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South Western Communications

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Inter-Tel Messaging Tools

Inter-Tel Messaging Tools enable businesses to have an “always on” channel of communication. These tools capture incoming messages and store the communication history for immediate or delayed access.

Inter-Tel’s messaging technologies available through SWC enable users to automate message capture for more effective time management, as well as enhance every element - sender/receiver, message and transport - of the communication process. Inter-Tel’s Messaging tools include:

  • Enterprise Messaging, a scalable, speech-enabled messaging and auto attendant application offering integrated voice and data communications, unified messaging, e-mail reader functionality and flexible call routing.
  • Unified Messaging software, an application that streamlines e-mail, fax and voice mail into one universal mailbox.
  • Voice Processing unit, software that includes an automated attendant, call routing announcements, record-a-call capabilities, robust voice mail features and more.
  • Applications Platform: IVR, a platform for integrating and customizing Interactive Voice Response (IVR) applications to automate call handling, transactions and outbound messages 24/7.
  • Enterprise® Instant Messaging Presence Management Solution, a secure enterprise IM solution that enables files and images to be attached to chat sessions, and the ability for associates to view the online status of others.
  • Enterprise® Conferencing Collaboration Solution, a low-cost, in-house audioconferencing and Web presentation solution.

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